1. Acceptance Of Terms
By placing an order with VeeJeen (Qingdao) Hair Products Co., Ltd. (“VeeJeen”, “we”, “us”), you (“Buyer”, “you”) accept these Terms & Conditions in full. Terms apply to every purchase order (PO), sample order, and private-label contract you place with us, unless a separately signed agreement between us provides otherwise for a specific order.
These terms may be updated. The version in force is the version published at veejeen.com/terms-conditions/ on the day your PO is confirmed. Material changes to these terms do not apply retroactively to POs already confirmed.
2. Business-to-Business Only
VeeJeen sells only to business buyers: hair salons, distributors, brand owners, beauty supply retailers, and independent stylists building inventory for professional use. We do not sell single-piece retail to individual consumers, and orders identified as retail-facing consumer purchases will be declined.
Every buyer represents that (a) they are placing an order in a business capacity, (b) the goods purchased are for professional or resale use, and (c) they have authority to bind the business they represent.
3. Orders & Acceptance
3.1 Placing an Order
Orders are placed by email to cici@veejeen.com or by WhatsApp to +86 185 6266 2865. A PO is accepted only when we return a signed confirmation and a proforma invoice.
3.2 Minimum Order Quantity
Our standard MOQ is 50 packs per SKU per color for wholesale, 300 packs per SKU per color for private label. Custom formulations, non-standard colors, and non-standard lengths may carry higher MOQ; the confirming invoice states the applicable MOQ.
3.3 Right to Refuse
We reserve the right to decline any order at our discretion, including but not limited to orders that violate applicable trade sanctions, orders where payment cannot be verified, and orders inconsistent with our B2B-only policy.
4. Pricing & Payment
4.1 Pricing
Prices are quoted in USD unless otherwise agreed. Quotes are valid for 30 days from issue date. Wholesale price lists issued to accounts are valid for 90 days; repeat-account price locks are documented per relationship.
4.2 Payment Terms
100% payment before production. This applies to all orders — wholesale, custom, and private label. We do not accept partial deposits or hold orders on unpaid balances. Production starts on cleared payment.
4.3 Payment Methods
- Bank T/T (SWIFT wire transfer) for orders above USD 3,000.
- Alibaba Trade Assurance for orders of any size.
- PayPal for sample orders only (fees passed to buyer).
Bank wire charges are borne by the sender. Credit card payments are not accepted directly.
4.4 Net Terms (Repeat Accounts)
Buyers with 6+ successful bulk orders may qualify for Net 15 payment terms on stock items up to USD 20,000 per open balance. Custom orders and private label runs remain 100% payment before production.
4.5 Late Payment
Balances past due 30 days accrue interest at 1.5% per month. Repeat late payment may result in loss of Net terms and reversion to 100% up-front payment for future orders.
5. Samples
VeeJeen does not provide free samples. All samples are billed at published rates (USD 25–120 per pack) plus shipping. Sample fees are credited to the buyer's first bulk order that exceeds the credit threshold for that product (see Sample Order page). Sample fees are not refundable in cash.
6. Shipping & Delivery
Shipping terms are stated on the confirmed PO. We ship EXW Qingdao, FOB Qingdao, CIF destination port, or DDP door-to-door depending on buyer preference. Full shipping details, lead times, and carrier options are documented in our Shipping Policy.
Delivery estimates are estimates only. VeeJeen is not liable for delays caused by carrier operations, customs holds, weather, or other events outside our control. If a delay is caused by our production, we notify the buyer promptly and cooperate on resolution.
7. Quality & Inspection
7.1 Quality Standard
Every batch is subject to our 4-gate QC process (see Quality Control). Every pack ships with a signed QC card and every shipment carries a batch QC report. We warrant that goods meet our published spec at time of shipment.
7.2 Inspection
Buyers must inspect delivered goods within 7 days of receipt. Claims for shortage, damage, or quality defects must be submitted in writing with photographic evidence to cici@veejeen.com within this 7-day window. Late claims are considered on a discretionary basis only.
7.3 Remedies
Confirmed quality defects are remedied by (i) replacement production at our cost, (ii) partial credit on your next PO, or (iii) refund of the defective portion at our discretion. Refunds are the last-resort remedy, not the default.
8. Intellectual Property
8.1 VeeJeen IP
All trademarks, logos, manufacturing processes, formulations, and content on veejeen.com are the property of VeeJeen. Use for buyer marketing purposes (e.g., reselling our products, referring to us as your factory) is permitted; unauthorized reproduction of our branding, factory imagery, or written content is not.
8.2 Buyer IP
Artwork, brand marks, and packaging designs you provide for private-label orders remain your property. We treat them as confidential and use them only to fulfill your orders. On termination of the PL relationship, we destroy or return your files per your written instruction, subject to legal retention requirements.
8.3 Custom Formulations
Custom color or product formulations developed together are jointly documented. During an active PL contract with volume commitment, we lock the formulation exclusively to your account. After termination and beyond a 12-month cool-off, we may release the formulation back to our general lab.
9. Confidentiality
Each party agrees to keep confidential the other's non-public information, including pricing, order volumes, private-label artwork, custom specifications, and commercial terms. Confidentiality survives termination for 3 years, or as separately agreed in a signed NDA.
10. Limitation Of Liability
To the maximum extent permitted by applicable law:
- VeeJeen's total liability under or in connection with any PO is limited to the invoiced value of the affected goods on that PO.
- VeeJeen is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost sales, or reputational harm.
- Nothing in these terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law.
11. Force Majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, war, government action, port closures, pandemic-related restrictions, power failure, or major supplier collapse. The affected party notifies the other promptly and both cooperate to minimize impact. If the event continues beyond 60 days, either party may terminate the affected PO with pro-rata settlement.
12. Governing Law & Disputes
These terms are governed by the laws of the People's Republic of China. Any dispute arising out of or in connection with these terms that cannot be resolved through good-faith negotiation within 60 days shall be settled by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in Shanghai in accordance with its rules. Arbitration language is English. The arbitral award is final and binding on both parties.
13. General
These terms constitute the entire agreement between us for each PO, superseding prior oral or written understandings on the same subject. If any provision is held unenforceable, the remaining provisions continue in effect. Failure to enforce a right is not a waiver of that right. Neither party may assign these terms without the other's written consent, except to a successor in the course of a corporate restructuring.
14. Contact
Questions about these terms:
- Email: cici@veejeen.com
- WhatsApp: +86 185 6266 2865