1. Overview
VeeJeen ships worldwide from our factory in Qingdao, China. We work with major integrators (DHL, FedEx, UPS) for express air, and with audited freight forwarders for LCL/FCL ocean freight. Shipping cost and lead time are quoted per PO based on destination, weight, and terms.
2. Shipping Methods
| Method | Weight | Transit Time | Best For |
|---|---|---|---|
| DHL Express | Up to 30 kg per box | 3–7 business days | Small samples and small POs |
| FedEx International Priority | Up to 30 kg per box | 4–8 business days | Alternative to DHL for some routes |
| UPS Worldwide | Up to 30 kg per box | 5–8 business days | Some US and EU destinations |
| Air Freight (forwarder) | 50 kg and up | 7–14 business days | Medium POs, DDP available |
| Ocean LCL | 2–5 CBM | 25–45 days port-to-port | Medium POs, cost-optimized |
| Ocean FCL (20ft/40ft) | Full container | 20–40 days port-to-port | Large distributor POs |
3. Lead Times
Production lead time is separate from shipping transit time. Standard lead times:
- Stock SKUs: 3–7 business days from paid PO to DHL pickup.
- Custom orders: 12–18 business days from paid PO.
- Private label first run: 21–30 business days from paid PO and approved artwork.
- Private label reorder: 18–22 business days.
- Rush production (available on some SKUs): add 20% for 30–40% lead-time reduction.
Add the applicable shipping transit time (see above table) for door-to-door lead time.
4. Incoterms
We ship under any of the following terms:
- EXW Qingdao — you arrange own freight forwarder to collect from our factory.
- FOB Qingdao — we deliver to Qingdao port; your forwarder handles ocean and beyond.
- CIF destination port — we book carrier and insurance to your named port.
- DDP door-to-door — full door-to-door including customs and duty. Available for US, UK, EU, AU, JP, CA.
Incoterm is agreed on the PO. If not specified, we default to DHL Express DDP for orders under USD 3,000 and CIF for larger orders.
5. Customs & Duties
On EXW, FOB, and CIF orders, customs clearance and import duties at destination are the buyer's responsibility. We provide complete commercial documentation to support smooth clearance.
On DDP orders, we prepay duties and taxes at destination through our customs broker. The DDP price on your invoice is inclusive; no further duty is billed at delivery.
We do not misdeclare shipment value, category, or country of origin to reduce your import duty. Buyers who request such practices are declined.
6. Shipping Documentation
Every shipment includes, in English:
- Commercial invoice
- Packing list with per-carton weight and dimensions
- Certificate of Origin (China Chamber of Commerce)
- Batch QC report per SKU
- MSDS (adhesive shipments)
- IATA-DG DGD paperwork (adhesive air shipments)
- Airway bill or bill of lading
Documents are emailed to the buyer the same day the consignment leaves our warehouse. Originals available on request at cost.
7. Adhesive Shipping & IATA-DG
Extension glue, UV bond, and other adhesive products are classified as dangerous goods (DG) for air transport. We are certified to ship IATA-DG, and we produce the required DGD paperwork in-house per lot.
Some carriers restrict adhesive quantities per package or per flight. Our shipping desk splits the consignment as required. Some destinations restrict adhesive imports entirely (India, Brazil, South Africa, among others); contact us before ordering adhesive to these destinations.
8. Damage In Transit
Inspect every carton before opening. If a carton is visibly damaged:
- Photograph the outer carton before opening.
- Note the damage on the delivery receipt with the courier.
- Open the carton in front of the courier if possible, and photograph any damaged product.
- Email the photos to cici@veejeen.com within 48 hours of delivery.
We work with the carrier on the transit claim and, where recovery is timely, reship affected units at cost price. Damage claims made more than 48 hours after delivery are considered on a discretionary basis.
9. Tracking
Tracking numbers are emailed at pickup. DHL, FedEx, UPS tracking updates in real time. Ocean shipments update at port milestones (loaded, sailed, arrived). Cici sends milestone updates for ocean POs, so you don't need to poll trackers manually.
10. Undeliverable & Refused Shipments
If a shipment is undeliverable (bad address, refused by recipient, abandoned at customs), the buyer is responsible for the return-to-sender freight and any storage or destruction fees charged by the carrier. Contact us immediately if you expect delivery issues so we can help re-route.
11. Contact
Shipping questions:
- Email: cici@veejeen.com
- WhatsApp: +86 185 6266 2865