1. Introduction
This Privacy Policy describes how VeeJeen (Qingdao) Hair Products Co., Ltd. (“VeeJeen”, “we”, “us”) collects and uses information you provide when you contact us, request a quote, place an order, or otherwise interact with our website at veejeen.com and its subdomains.
VeeJeen is a business-to-business (B2B) hair extension and consumables factory. This policy is written for professional buyers — salons, distributors, brand owners, stylists building inventory, and their agents. We do not sell to individual consumers, and this policy is not designed to cover retail data collection.
2. Information We Collect
2.1 Information You Provide
When you email us, submit a form, or place an order, we collect only the information necessary to serve your request:
- Business contact details: your name, business email, phone or WhatsApp number, company name, business address.
- Order details: product SKUs, quantities, colors, custom specifications, artwork files (for private label), shipping addresses, and payment reference numbers.
- Correspondence: the content of emails, WhatsApp messages, and other written communication with our sales desk, retained for order fulfillment and customer service history.
2.2 Automatically Collected Information
Our website uses cookies and standard web logs to record visits. This includes IP address, browser type, referring page, and pages viewed. See our Cookie Policy for details on the specific cookies we use.
2.3 Information We Do Not Collect
We do not collect personal financial account details, government identification numbers, health information, or any category of consumer personal data. Payment for orders is processed through third-party channels (bank T/T, Alibaba Trade Assurance, PayPal for samples); we never store payment card numbers on our systems.
3. How We Use Your Information
Information we collect is used for these purposes only:
- Responding to inquiries: quoting orders, answering technical questions, coordinating factory visits or video tours.
- Order fulfillment: producing your order, quality control documentation, shipping arrangements, and customs paperwork.
- Customer service: handling reorders, resolving quality issues, providing invoices and shipping documents.
- Legal and regulatory compliance: maintaining records required under applicable trade, tax, and customs law.
- Business improvement: internal analysis of order patterns to plan production capacity and stock levels. This analysis uses aggregated data and does not single out individual buyers.
We do not use your information for advertising, remarketing, behavioral targeting, or third-party marketing lists.
4. Sharing Your Information
We share information with third parties only when necessary to fulfill our services to you:
- Shipping carriers (DHL, FedEx, UPS, ocean freight forwarders): receive your shipping address and order details for delivery.
- Customs authorities in China and destination countries: receive commercial invoices, packing lists, and required regulatory documents.
- Packaging print vendors (private label orders only): receive artwork files for printing packaging that goes to you.
- Government authorities: information disclosed only if required by law, court order, or lawful regulatory request.
We do not sell, rent, or trade your business contact information to marketing lists, data brokers, or unrelated third parties.
5. Data Retention
We retain business records as follows:
- Order records and invoices: 7 years (Chinese tax and accounting law).
- Customer correspondence: up to 5 years for active accounts; 2 years after last contact for inactive accounts.
- Private label artwork and formulations: retained for the duration of the PL relationship plus 12 months after last order.
- Batch QC records and retained physical samples: 12 months for hair; 24 months for adhesive.
- Marketing subscription data: until you unsubscribe or request deletion.
6. Your Rights
If you or your organization is located in the EU, UK, or another jurisdiction with data-protection law that applies to your interaction with us, you have the following rights over the information we hold about you or your business contacts:
- Access — request a copy of the information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — request deletion of your information, subject to legal retention requirements listed above.
- Restriction — ask us to restrict processing while a concern is resolved.
- Portability — receive your data in a structured, commonly-used format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent, withdraw at any time.
To exercise any of these rights, email cici@veejeen.com. We respond within 30 days.
7. International Data Transfers
VeeJeen is based in China. If you contact us from another country, your business contact information is transferred to and processed in China. We take reasonable steps to protect this information at a standard equivalent to the applicable data-protection law of your jurisdiction, using contractual and technical safeguards.
Shipping and payment third parties (DHL, PayPal, banks) transfer data internationally under their own privacy policies. Please review those providers' policies for details on their cross-border transfer practices.
8. Cookies
Our website uses cookies for basic site function and anonymous analytics. See our full Cookie Policy for the categories of cookies used, how long they persist, and how to control them.
9. Security
We use standard commercial security measures to protect information you share with us, including encrypted email transmission where supported, restricted-access order management systems, and physical security controls at our office and factory. No system can be fully secure, but our procedures reflect current B2B trade industry norms for a factory of our scale.
If we ever discover an incident that materially affects your data, we notify affected buyers by direct email within 72 hours of confirmation.
10. Children
Our website and services are directed to business buyers, not to individuals under 18. We do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected such information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our services, or our practices. The revised policy will be posted on this page with an updated “Last Updated” date. For material changes affecting how we handle your information, we notify active buyers by email.
12. Contact Us
Privacy questions, data-rights requests, or complaints:
- Email: cici@veejeen.com
- WhatsApp: +86 185 6266 2865
- Mail: VeeJeen (Qingdao) Hair Products Co., Ltd., Qingdao, Shandong 266300, China
Response time: under 30 days for data-rights requests; under 12 business hours for general inquiries.