FAQ · 40 Answers From Cici
Every Question B2B Buyers Ask, Answered By The Sales Desk
These are the questions Cici answers by email every week. Sorted into six categories so you can jump to what you need. If your question is not here, email us.
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Ordering & MOQ
Q1What is your minimum order quantity?
Our MOQ is 50 packs per SKU per color. Mixed-color orders start at 20 packs per color, totaling 100 packs.
Q2Do you sell to individuals?
No. VeeJeen sells B2B only: salons, distributors, brand owners, and stylists building inventory. We do not do retail one-piece orders.
Q3What is the lead time?
Stock items ship in 3–7 business days. Custom orders take 12–18 days. Private label orders take 21–30 days. All start on cleared payment.
Q4Can I combine SKUs in one order?
Yes. Combine multiple SKUs and colors to hit the MOQ. Mixed cartons ship for the same freight cost as single-SKU cartons.
Q5Do you have stock or is everything made-to-order?
We keep a 30-day rolling stock buffer on top 20 SKUs in Natural Black and #613. Everything else is made-to-order in 12–18 days.
Q6What is your reorder cutoff?
For same-day production kickoff, your payment must clear by 12:00 GMT+8. Later payments start the next morning.
Q7Can you split a large order into multiple shipments?
Yes. Split-ship up to 8 destinations from one order. Each destination gets its own tracking, its own carton labels, and its own commercial invoice.
Q8Do you ship DDP?
Yes, DDP available to the US, UK, EU, AU. We handle customs and duty prepayment. DDP adds 8–18% to freight depending on country.
Samples
Q1Do you send free samples?
No. Every sample is paid for by the buyer. Sample fees range from USD 25 to USD 120. See our sample order page for the full table.
Q2Is the sample fee refundable?
The sample fee is credited back to your first bulk order over the credit threshold for that product. Not cash-refundable.
Q3Can I request a specific color for the sample?
Yes. Send us a color code or a physical swatch. If the color is not in stock, we run a dye lot for the sample (adds 3–5 days).
Q4How does the sample ship?
DHL Express with tracking. 3–7 business days worldwide. Adhesive samples ship IATA-DG at USD 45 flat.
Q5Can I get multiple samples in one shipment?
Yes. Combining samples in one shipment saves 40–60% on freight. Cici will quote the combined fee.
Q6How long is the sample tested at your factory before shipping?
Sample goes through the same 4-gate QC as bulk orders. Total time from payment to DHL pickup is 2–3 business days.
Payment & Terms
Q1What payment methods do you accept?
Bank T/T (SWIFT) for orders over USD 3,000. Alibaba Trade Assurance for all sizes. PayPal for samples only. No credit cards direct.
Q2Do you accept partial deposits?
No. 100% payment up front for both stock and custom orders. Production starts on cleared funds.
Q3Why do you require 100% up front?
Custom orders are built to your spec and cannot be resold. Full payment protects the tying line from cancellations mid-production.
Q4Do you offer credit terms for repeat buyers?
After 6 successful bulk orders, we can extend Net 15 terms on stock items up to USD 20,000. Custom orders remain 100% up front.
Q5What currency do you invoice in?
USD by default. EUR, GBP, AUD available on request. Bank charges are the buyer's responsibility.
Q6Do you charge for order changes?
Small spec changes before production kickoff are free. Changes after production starts incur a rework fee equal to 10–20% of the order value.
Private Label
Q1Can I put my brand on VeeJeen products?
Yes. Full private label with your logo, color palette, packaging, and inserts. MOQ is 300 packs per SKU per color for private label.
Q2What can I customize in private label?
Logo, packaging box, insert card, hang tag, poly bag, weft ribbon color, foil color, and product name. Eight customization dimensions total.
Q3How long does private label take?
First run is 21–30 days after your artwork is approved and payment clears. Reorders drop to 18–22 days.
Q4Do you provide packaging design?
Yes. Our in-house design team can produce packaging concepts against your brand guidelines. Design fee is USD 200–500 per SKU, credited on 500+ pack orders.
Q5Can I lock in my color formulation?
Yes. Your custom color is filed in our lab under your brand name and can only be produced for you.
Q6Is there an exclusivity option?
Yes. Category or region exclusivity available with 12-month minimum volume commitment. Talk to Cici about pricing.
Shipping & Compliance
Q1What couriers do you use?
DHL Express, FedEx International Priority, UPS Worldwide. Sea freight (FCL/LCL) available for orders above 200 kg.
Q2How long is shipping?
DHL Express: 3–7 business days worldwide. Sea freight: 20–40 days depending on port. All times are after production completion.
Q3Do you provide MSDS and IATA-DG paperwork?
Yes, per adhesive SKU, refreshed per batch. Included with every adhesive shipment and available on request for glue-free products.
Q4Can you ship adhesive by air?
Yes. Our extension glue is IATA-DG certified for air shipment. Some carriers restrict quantities per box; our shipping desk handles the split.
Q5What documents come with the shipment?
Commercial invoice, packing list, certificate of origin (China CoC), MSDS (adhesive), IATA-DG DGD (adhesive air), and batch QC report.
Q6Do you help with customs clearance?
Yes. On DDP orders, we clear customs at destination. On EXW/FOB/CIF, we provide all paperwork and stay reachable during clearance.
Q7What if the shipment is damaged in transit?
Photograph before opening cartons. Send us the photos within 48 hours of delivery. We work with the carrier on the claim and reship affected units at cost price.
Q8Do you ship to my country?
We ship worldwide. Some countries have restrictions on adhesive imports (India, Brazil, South Africa). Talk to Cici about your specific destination.
Product & Quality
Q1Is your hair 100% human hair?
Yes. All VeeJeen hair extensions are 100% human hair, cuticle-aligned Remy. No synthetic fibers, no acid-treated hair, no chemical stripping.
Q2What is the difference between Remy and non-Remy?
Remy means cuticles run one direction end-to-end, so the hair does not tangle. Non-Remy has cuticles removed with acid, which causes matting. We only produce Remy.
Q3Can I re-color the extensions?
Yes, our hair takes color like natural hair. We recommend a professional colorist and a strand test first. Do not exceed 30-vol developer.
Q4How many washes does an extension last?
With correct care, tape-in lasts 12–16 weeks, K-tip 3–5 months, hand-tied weft 6–12 months. Life depends on client at-home routine.
Q5Do you offer color matching?
Yes. Send a swatch or a photo in daylight, and we match to a ΔE under 2.0. Custom colors add 3–5 days to production.
Q6What certifications does the factory hold?
ISO 9001, IATA-DG (adhesive), EU 1223/2009 (cosmetic), FDA cosmetic registration support. SGS reports available on request.